Refund Policy

RETURN & CANCELLATION POLICY

 

RETURN / REPLACEMENT:

If you have received a wrong or damaged product, please raise a return / replacement request within 7 calendar days of the delivery by sending us an email at support@thebambooco.com with the following details:

Order Number

Details of your request or complaint

Images or videos to support the request or complaint

Once all the details are received, we will examine it and notify you within a reasonable time. In case a replacement is approved for your complaint, you will be informed of the same, and a reverse pick-up of the product will be arranged & new product will be delivered within 10 working days from the date of pick-up along with new consignment tracking details.

Please note that for successful return / replacement, both the mono carton, which refers to the The Bamboo Co box/packaging the individual product comes in, & outer packaging, which refers to the larger carton the entire order is shipped in will be required.

Please note orders for Gift boxes are not applicable for return / replacement here.

 

CANCELLATION: 

If you wish to cancel your order, you can do so by sending us an email on support@thebambooco.com within 24 hours of placing the order. Alternatively, you can also call us at +91-9873559540 (Timings: 10:00 am – 05:00 pm IST Monday to Friday), within 24 hours of placing the order. Once orders have been dispatched, it cannot be cancelled.

 

** The Bamboo Co reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

 

 

How will I receive the refund for my cancelled order?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days.

 

How long does it take to receive a refund for a cancelled order?

 We will process your refund within 7 business days in case of cancellation of an order.

Welcome to The Bamboo Co 

The Bamboo Co is an Indian eco lifestyle brand that deals exclusively in premium bamboo fibre tableware & kitchenware. Learning about the effects of toxic and unhealthy tableware options, TBC realised the need for reusable, eco-friendly and non-toxic dishware and developed a signature range of bamboo tableware & kitchenware.

We currently offer over 1000 products across 10 categories in a wide palette of forms and colours; thoughtful products crafted for modern living, both indoors and outdoors. We are proud to reduce our use and reliance on plastic by providing people with beautiful, non-toxic products made from nature. 

By choosing our products, you are joining a community of like-minded individuals who are committed to protect our planet for future generations. Together, we can create a more sustainable and a beautiful world.

Join us on our journey towards a greener future, and make a positive impact on the environment with The Bamboo Co.

Meet Our Founder

CA Shubham Bajaj

Shubham places his well-rounded experience, grit & his never ending passion for natural & organic products to work as a Founder & CEO of The Bamboo Co.

Prior to The Bamboo Co, Shubham successfully led and directed various consultancy projects as a Chartered Accountant in PwC and KPMG across various sectors including Retail & E -commerce, FMCG, Real Estate, Healthcare and many more.  

He founded The Bamboo Co in 2022 with a vision to make the planet plastic free and to make the world more sustainable & beautiful. His mission is to make India and the rest of the world dine in plastic free non-toxic tableware & kitchenware products.